FAQ – First Response Appliances

Frequently Asked Questions

Have questions about your home appliances or the services we offer? Our FAQ section is here to guide you. At Home Appliance Repair and Service, we believe in keeping our customers informed, confident, and comfortable every step of the way. Whether you’re wondering about repair timelines, service options, pricing, or what to expect during a service visit, you’ll find clear, straightforward answers to the most common questions right here.

1. What types of appliances do you repair?

We repair a wide range of home appliances, including refrigerators, freezers, ice makers, wine coolers, dishwashers, ovens, cooktops, washers, dryers, and more. Our technicians are trained to handle most major brands and models.

2. How quickly can I schedule a service appointment?

We strive to offer fast and flexible scheduling. In many cases, same-day or next-day appointments are available depending on your location and service demand.

3. Do you provide a warranty on your repairs?

Yes, we stand behind our work. We offer a warranty on both parts and labor to ensure your peace of mind and satisfaction.

4. How much is the diagnostic service for inspecting an appliance?

Our diagnostic service fee is $99, which includes the service visit and a comprehensive evaluation of the issue. This diagnostic service will be credited toward the total cost of the repair if you choose to proceed.

5. Is it better to repair or replace my appliance?

Our technicians will assess your appliance and provide honest recommendations. If the repair is cost-effective and extends the life of your appliance, we’ll suggest fixing it. Otherwise, we’ll guide you on replacement options.

Testimonials

      EXCELLENT  
   Based on 385 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Chay Butz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great customer service!  Very professional!  We’d your company and recommend Michael C to anyone!
  
 
      Posted on Google  
   
   Chris Hutchinson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mike knew his stuff and was pleasure to deal with. He is good kid and knows his customer skills. You should give him a raise.
  
 
      Posted on Google  
   
   Steve Campbell 
 
 
 
 Trustindex verifies that the original source of the review is Google. The young man was pleasant, thorough and explained everything regarding my problem. I would highly recommend him and your company…
  
 
      Posted on Google  
   
   Jake Grabowski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent repair response, timely and cost effective; best repair person I’ve dealt with for a very long time
  
 
      Posted on Google  
   
   Heavensent 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank You First Response Appliances!Delighted with the work Michael did for me. Michael kepted me informed. Very clean, neat and tidy when job was completed. He would be my first contact for future work. Would highly recommend. Thank you again and Blessings Patricia
  
 
      Posted on Google  
   
   captnpd 
 
 
 
 Trustindex verifies that the original source of the review is Google. Michael was professional and respectful. He continually asked if I had questions about the repair being done. I was very satisfied with the repair.
  
 
      Posted on Google  
   
   Melissa E 
 
 
 
 Trustindex verifies that the original source of the review is Google. Michael truly is awesome!! I will never call another company!!
  
 
      Posted on Google  
   
   Mary Ann Petreccia 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service and follow up. It was a pleasure dealing with Michael.
  
 
      Posted on Google  
   
   Janine Hayes 
 
 
 
 Trustindex verifies that the original source of the review is Google. So happy with work! Michael did a great job on washer and saved me from buying a whole New WD stack system. The dryer was working fine- he explained my system wasn’t made anymore- but it was still better than the newer ones so worth repairing
  
 
      Posted on Google  
   
   Saira 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing!! Very great customer service,quick to what the repair needs to be, very  great pricing !!!! 100%  recommend First Response Appliances!!

COMMON QUESTIONS

Frequently Asked Questions

Testimonials